Terms Of Service

PLEASE READ COMPLETELY!

Payment must be made to complete your order. Types of payment are PayPal and Credit Card via “Square”. Once order is received, you have 24 hours to cancel your order; a 5% cancelation fee may apply!  After the 24 hour period, your order is put into production and cannot be canceled for any reason.

Average delivery time is dependent on the manufacturer of your product (S):  Please see FAQ page titled “What Is Delivery Time” for more information on delivery times.  All concrete products (other than memorial items) are custom made and finished for you once ordered, average delivery time is 10-20 business days, during peak times with labor and material shortages along with other factors, orders could take 3 - 20 + weeks.  Delivery dates are not guaranteed!  Orders cannot be canceled, refunded, credited or refused because they did not arrive in desired time.  If you would like to have your order by a certain timeframe, please contact us. 

Your order will be shipped by a ground carrier (UPS, Fed-Ex etc.), or freight carrier (semi truck), depending on the weight of your order.  If your order is ground shipped, it will arrive in one or more boxes.  If your order is shipped via Semi-truck (freight carrier); your order will arrive on one or more pallets that are delivered curbside with packing material. The freight carrier's responsibility is to deliver the pallet(s) at the base of your driveway, no other responsibilities should be assumed. Freight carrier will not and cannot assist in the unpacking, unloading, movement or placement of the product. The freight carrier will make a delivery appointment prior to arrival. Customer is responsible to be present and sign the Bill of Lading for shipment and inspect merchandise for any damages. Any damages must be noted on Bill of Lading at time of delivery.  Customer is responsible for the disposal of all packing material. Our products can be very heavy and need to be handled with extreme care. Additional people or equipment may be necessary for handling, unpacking, movement and set up of items. It is a good idea to have additional people to assist you.

If your item has “forklift required to unload” in the description, you must have a forklift with a qualified operator onsite at time of delivery. Forklift must be able to safely lift the weight of your order. Some items may also require 6’ or 8’ fork extenders. Forklifts and other equipment can easily be rented at your local equipment rental store.

We only ship to the contiguous 48 states. Customers with a limited access address such as seasonal roads, gated communities, islands, peninsulas, rural route roads or any other instances that will not allow our trucks to safely deliver may incur additional charges, delays or cancellation of your order. Please contact us if your think this may apply to your order.

Due to the nature of our product, it is very difficult to calculate shipping.  Some products may calculate ground shipping on our website, but to be delivered safely, may need to be delivered by freight carrier. If this occurs, we will contact you. We do reserve the right to cancel your order if shipping was not calculated properly.

Customer is responsible for being present at time of delivery, have proper equipment and assistance for unpacking shipment, disposing of packing materials and inspecting for damage. Contact must be made to Potteryland-Online within 48 hours if item is damaged or missing parts. Proof of damage may be necessary, and customer may need to photograph damage.

All of our finishes we offer are hand crafted making each piece unique.  Everything is photographed in a variety of light settings.  We cannot guarantee that the finish pictured will match your actual item.  

Please make certain the product you order is what you want, correct size, color, ect. Due to the nature of our products ALL SALES ARE FINAL. Customer must check all zoning, bylaws, ordinances or other requirements prior to purchase; refunds will not be issued!  Should there be an issue with the merchandise you receive being damaged, or a different item than what you ordered, we will contact the manufacturer and correct the situation as soon as possible. Small chips, scrapes or scuffs may occur during shipping.  Customer is responsible for repairing them with our provided instructions. 

Shipping rates may increase, and are subject to change without notice, if there is a problem with a shipping price you will be contacted within 24 hours of your purchase. If we deem a shipping cost to be a loss to the business, we will either issue a full refund or add a fuel surcharge at the customer’s approval.

The weight and size of the products given in the product description are approximate and are not to be determined as exact.

If you do not see your question in the FAQ page or have any other questions please contact us through the Contact Us page. Contact can be made through e-mail or phone; any and all questions are welcome.